Tier 1 Technical Support Analyst

Purpose: Perform systems administration and support tasks Analyze, document, test, maintain, troubleshoot PC hardware/software Assist with IT support projects

Key Responsibilities: Provide in-person IT support to walk-in users Reinstall OS images and update computers Replace broken desktop/laptop hardware Ensure repaired computers are updated and functional Escalate complex service requests appropriately

Essential Functions (Approximate % of Time):

• 15%: Repair software/hardware, reinstall systems, manage backups/restores, coordinate with vendors
• 10%:Provide hands-on assistance and troubleshooting for walk-in customers
• 25%: Build and maintain OS images; ensure compatibility, patching, and custom configuration
• 10%: Support new product launches; document and train staff; liaise with vendors
• 20%: Manage equipment disposal securely and document process
• 20%: Replace and configure computers; coordinate setups; collect old equipment; update records

Distinguishing Characteristics: Entry-level position in Technical Support Analyst series Performs routine tasks with direct supervision Used as a training role; limited prior experience required

Required Competencies: Human Collaboration Skills: Provide advice, solve problems, persuade for cooperation Reading: Intermediate (manuals, documentation, etc.) Math: Intermediate (fractions, percentages, measurements) Writing: Intermediate (reports, business letters, summaries) Additional Notes: Regular and predictable attendance required

Temporary: 6 months, could be extended

Full-time Monday - Friday 8:30am - 5pm

On-site downtown (121 S, Tejon St.)

Pay rate $24.02/hour - $28.84/hour (depending upon experience)