Job Title: Schedule Management Support

Placement: Contract to Direct

Schedule: 9am-6pm

Location: Southeast Colorado Springs

Pay $18.27 an hour

Benefits upon hire into a permanent position

Job Summary: This team is responsible for handling internal and external transfer and referral requests, supporting the Service Operations team, maintains the quality and accuracy of transfers and referrals, and provides administrative support to schedule clients effectively and accurately. Works as part of a multi-disciplinary team to provide answers to inquiries and questions, troubleshoot problems and provide information, intervention or referrals with a professional and respectful customer service focus. Provides a variety of support services in connection to the day-to-day operations in a health care environment serving clients. Must be able to consistently stay calm while interacting with clients. Must be able to adapt to a consistently changing fast paced environment that requires excellent multi-tasking skills. Must be flexible with the business needs and report daily with a can-do approach. Performs all other duties as assigned.

Essential Functions:

• Is responsible for navigating the treatment/services needs of the caller or patient and assists with setting appointments, rescheduling and or referring them to internal or external resources and professionals; completing enrollment as needed for clients to receive services.
• Ability to work and maintain compliance reports daily for a variety of service lines.
• Ability to multitask with inbound and outbound phone calls.
• Seeks and maintains efficiencies for Health s operations processes.
• Develops and maintains strong internal/ external working relationships and communication.
• Attends and completes all required job-specific trainings and meetings as designated.
• Maintain a positive work environment.
• Supports Service Operations team and greets all visitors while making them feel welcome, whether in person or telephonically, and notifies staff of client arrival and directs visitors to appropriate location.
• Stay abreast of regulatory requirements and company policies ensuring timely adherence to meet standards.
• Acts as a patient/client advocate at all times by ensuring they receive the best operational experience and quality customer service that meets their individual needs and preferences.
• Represents Health as a professional, ethical, and positive steward of the mission of the organization during community events and meetings.
• The environment at Health is fluid and roles and responsibilities may be altered to accommodate changing business conditions and objectives. Employees may be asked to perform duties that are outside specific work that is listed within their job descriptions. This position may require you to work standard hours, as well as flexible hours both before and after standard hours necessary to positions needs.
• Mobility clause: Based on business need, this position may be needed to work and/or travel on a temporary basis at any premises which the agency currently has or may subsequently acquire or at any premise at which it may from time to time provide services. This position may require that the employee travel with or without notice as needed within the scope of the position responsibility.

Knowledge/Skills/Abilities:

• Minimum high school diploma or equivalent experience.
• Strong work experience in customer service industry, preferably 2+ years.
• Excellent data entry skills; Type 25+ w.p.m.
• Excellent computer skills, with extensive experience using program within Microsoft Office, to include Word, Outlook and Excel preferred.
• Electronic Health Records experience.
• Excellent verbal and written communication skills.
• Excellent organizational skills.
• Ability to maintain sensitive and confidential information.
• Strong ability to interact successfully with a variety of individuals.
• Strong knowledge of Release of Information process.

• Proven work history in a fast-paced environment with competing priorities and the expectation to multi-task.
• Embodies a commitment to:
  • Passion: a commitment to being present in the moment to create excitement and allow individuals to utilize their passion in daily functions. Help individuals connect their daily responsibilities with Health s larger mission
    • Humility: Level setting with all parties and advocates for all voices within Health
    • Corporate Citizenship: continued commitment to behave ethically and contribute to economic development while improving the quality of life of our workforce and their families, as well as of the local community and society at large.
    • Value in diversity: ability to recognize the value in differing perspectives, culture, etc., and leveraging those diverse components to develop experiences aligned with our internal and external communities
  • Innovation: thinking differently than the status quo to explore opportunities that provide a competitive advantage.
    • FUN: Contribute to, and be part of, an environment where individuals feel joy, comfort and connected to the organization s larger initiatives, while simultaneously experiencing a sense of cultural acceptance and belonging
    • Integration: cross functional implementation of theory, principles, and best practices from across the behavioral health industry in order to improve execution of strategies and deliver high quality experiences
  • Excellence: unwavering commitment to work that reflects the standard our colleagues and persons expect and deserve.
    • Transparency: communication, steward of resources, and the mistakes one makes (Fail/Fail Fast/Fail Fast Forward), while giving credit where it is due.
    • Safety: speaks to interconnectedness of all facets (departments and personnel) of the organization

WORKING CONDITIONS

CHECK APPROPRIATE BOX FOR EACH OF THE FOLLOWING ITEMS TO BEST DESCRIBE THE EXTENT OF THE SPECIFIC ACTIVITY PERFORMED BY THE STAFF MEMBER IN THIS POSITION.

PHYSICAL DEMANDS

On-the-job time is spent in the following physical activities. Show the amount of time by checking the appropriate boxes below.

Sit, Talk or Hear, Use hands or feet more that 2/3 of the time.

This job has special vision requirements. Check all that apply.

x Close Vision (corrected clear vision at 20 inches or less)

x Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while
eyes are fixed on a given point)

DRIVING

(Anytime the use of a vehicle (personal vehicle or HEALTH vehicle) is necessary for the completion of regular job duties, including traveling between facilities for any business reason)

x 2 May need to drive for job x Personal vehicle

ENVIRONMENT

This job requires exposure to the following environmental conditions. Show the amount of time by checking the appropriate boxes below.

Hearing:

x Ability to hear alarms on equipment

x Ability to hear patient call

x Ability to hear instructions from physician/department staff

REPETITIVE MOTION ACTIONS

7+ hours a day with repetitive use of hands.