Position Summary

The Default Manager is responsible for overseeing operational compliance and performance across areas involving default processes. Direct Reports, 4.

Essential Duties

• Assist in the development and maintenance of the default policies & procedures and operating manual(s) required for functions within responsibility area.
• Ensure staff protects privacy through strict enforcement of procedures on Non-Public Information (NPI) standards.
• Ensure team is operating in full compliance.
• Establish a random review process to monitor progress.
• Review and monitor progress of cases.
• Order property inspections, collection letters, and notices within time frames are sent out in appropriate guidelines.
• Provide Hazard Insurance Manager with notification of vacant properties as are determined from various collection efforts.
• Develop and administer late-hour staffing schedules necessary to cover all time zones.
• Prepare ad hoc reports as required.
• Conduct annual performance appraisals for direct reports and approve performance reviews for subordinate staff.
• Regular, reliable and predictable attendance is an essential function of this role.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Demonstrated ability to plan, organize, and direct the work of others in a fast-paced, multi-tasking environment.
• Strong leadership skills with the ability to coach, motivate, and develop supervisory and front-line staff.
• Solid understanding of regulatory compliance and risk management principles.
• Exceptional verbal and written communication skills with keen attention to detail.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong analytical and problem-solving abilities, with a focus on process improvement and efficiency.

Education and Experience

• Bachelor s degree and ability to lead a team of people in a regulatory environment or demonstrated experience
• Experience managing teams and workflows in a regulated operational environment.
• Familiarity with large-scale servicing or case management systems preferred.

Physical and Work Environment Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional movement around the office to access equipment and files.
• Ability to lift up to 10 pounds and perform occasional bending, reaching, and twisting.
• Requires mental resilience to manage multiple priorities, meet deadlines, and remain composed under pressure.
• Must be adaptable, resourceful, and capable of working independently in a dynamic environment.

Placement: Direct

Pay: $90,000 to $100,000 depending on experience

Schedule: Monday to Friday 8am to 5pm; occasional Saturday's required.

Onsite