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Job description

The primary purpose of this position is to maintain the integrity of the company s consumer loan portfolio through quality control and by providing superior service when fulfilling requests, enhancing member satisfaction resulting in loan retention and future loan growth. This is accomplished through the utilization of comprehensive lending knowledge and by focusing efforts on attention to detail and time management. This position plays an active role in filing maintenance issues within the host system and by reporting loan document exceptions to the appropriate management team for resolution, ensuring compliance with the company s internal policies and procedures as well as Federal and State regulations.

Key Responsibilities:

• Post checks in accordance with established procedures.
• Perform quality control reviews to ensure accuracy of documentation.
• Review loan packets for completeness and accuracy.
• Image, scan, print, and mail loan documents.
• Sort and distribute incoming and outgoing mail.
• Respond to emails and/or online banking messages in a timely and professional manner.
• Adhere to scheduled breaks and lunch allowances.

Additional Duties:

• May be trained to perform additional tasks if core responsibilities are mastered and proficiency is demonstrated.

Minimum Qualifications:

• 1+ years combined financial services, customer service, consumer lending, or mortgage lending experience (Required).
• Symitar and/or Simplifile experience (Preferred).

Technical or Specialized Knowledge/Skills:

• Strong attention to detail and accuracy.
• Excellent time management skills.
• Ability to follow written and verbal procedures.
• Ability to sit and/or stand for the duration of the shift.
• Strong organizational and communication skills.

Certifications Required: None

Placement: Temporary 2-3 mo

Schedule: 35-40hr per week, Monday Friday 8am-5pm or 8am-4pm depending on department needs.

Pay: $18 - $20 hr

Location: 80921