Role Overview

Late-stage collectors, often referred to as debt collectors or collection agents, are professionals who work in the later stages of the debt collection process. Their primary responsibility is to recover overdue payments from individuals or businesses who have not fulfilled their financial obligations. Here is a general overview of the job description for late-stage collectors.

Essential Duties:

• Initiate contact with individuals or businesses who have outstanding debts, using various communication channels such as phone calls, emails, or letters.
• Work with debtors to negotiate and establish realistic repayment plans based on their financial situation.
• Clearly communicate information regarding the outstanding debt, including the amount owed, due dates, and any applicable fees or interest.
• Respond to debtor inquiries and assist in understanding the terms of the debt and available repayment options.
• Maintain detailed and accurate records of all interactions with debtors, including conversations, agreements, and any relevant information.
• Ensure compliance with local, state, and federal regulations governing debt collection practices, including the Fair Debt Collection Practices Act (FDCPA).
• If necessary, escalate cases to legal or senior collection professionals when standard collection methods are unsuccessful.
• Conduct collections in a professional and ethical manner, treating debtors with respect and adhering to industry standards.
• Achieve individual and team targets for debt recovery, call volumes, and other performance metrics.
• Regular, reliable and predictable attendance is an essential function of this position.
• Resolves customer inquiries and issues through phone, email, and chat interactions.

Knowledge Skills and Abilities:

• Strong negotiation and communication skills.
• Knowledge of debt collection laws and regulations.
• Ability to handle challenging and sensitive conversations with debtors.
• Attention to detail in documenting and recording information.
• Familiarity with collection software and systems.

Experience & Education

• High school diploma or equivalent; some positions may require additional education or certifications.
• Previous experience in debt collection or a related field is often preferred.

Physical Requirements

• Stationary position; prolonged periods at a desk and working on the computer.
• Occasional movement about inside the office to walk to offices and office machinery.
• Occasional lifting up to 10 pounds, must be able to push, pull, pull up, bend at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp and hold tools and other items with hands, for either extended periods of time or many times throughout the workday.

Placement: Contract-to-Direct

Schedule: Monday to Friday 8am to 5pm or 7am to 4pm, and Saturdays 12pm to 4pm. Schedule will be flexed during the week to make up for hours worked on Saturday and based on the needs of the client. Expectations is for 40 hours a week.

Pay: $24.00/hour

Location: 80920