Job Title: Customer Service Specialist
Job Summary: Communicates with customers; sets up appointments with customers for service/repair work, equipment replacement, remodeling projects and informs customers of other services we provide; manages communications with customers to process their orders and follow up on all paperwork; works on various administrative projects assigned by Service Manager
Job Duties:
- Receives incoming customer calls
- Listens to customer s inquiries; asks questions to determine service needs
- Prepares work orders to assign service technicians to various locations
- Monitors daily service calendar; coordinates with dispatch for proper scheduling
- Calls customers to schedule appointments or communicate about upcoming appointments, including confirming and scheduling monthly maintenance contract appointments
- Files customer paperwork
- Enters customer information and work orders into accounting system
- Provides administrative support to Service Manager
- Prepares various Excel and Word documents for Service Manager
- Maintains a well organized work environment
- Performs other relevant and related duties as assigned by Service Manager
Knowledge, Skills and Abilities:
- Minimum 1 year of experience in office environment
- Ability to effectively communicate on the phone
- Microsoft Office
- Strong attention to detail
- Strong time management skills
- Ability to work on a team
Placement: Contract to Direct
Pay: $20.00/hour - $23.00/hour
Schedule: Monday Friday either 7:30am-4:30pm, 8am-5pm or 8:30am 5:30pm
4 hour overtime shifts on Saturdays (8am-12pm), approximately once every 5-6 weeks if hired into a permanent position.
