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Customer Service Specialist Backflows and Permits

Job Summary:

Pulls, monitors and closes permits. Provides high-level administrative support to the entire backflow inspection process. Works with Service Foremen on scheduling back flow tests and completes all required paperwork. Coordinates preventative maintenance process. Receives and answers customer calls; prepares work orders for service techs; performs other related service duties.
Reports To: Service Manager
Direct Reports: No

Essential Functions:
Backflows
Schedules backflow inspections
Develops and maintains a rolling schedule for residential and commercial backflow prevention device inspections
Responsible for end-to-end paperwork and scheduling of annual backflow device inspections, maintaining a compliance database including device locations, serial numbers and test results to ensure adherence to local and state ordinances
Acts as primary point of contact for customers, licensed testers and regulatory agencies
Prepares and disseminates initial test notices, second reminders, and final notices of delinquency; files all regulatory documentation; prepares necessary documentation for potential water service shut offs or administrative orders

Permits
Pulls permits primarily for service jobs with permitting requirements
Follows up with Foremen on the status of the permit completion
Closes permits with Pikes Peak Regional Building Department and other quasi-governmental organizations; works with Service Foremen and Estimators to ensure permits are closed in a timely manner

General Office
Maintains calendar for Service Foremen with backflow device and permitting responsibilities
Assists with filing customer paperwork in file room
Coordinates preventative maintenance agreement process
Answers customer calls in a backup capacity as needed; prepares work orders and enters work orders into accounting system
Maintains a well organized work environment
Performs other relevant and related duties as assigned by Service Manager

Education:
High School Diploma or GED Equivalent preferred

Knowledge, Skills and Abilities:

• Minimum 3 years office experience
• Skilled in diplomatic verbal and written communication, especially when explaining technical codes to non-technical customers
• Exceptional ability to manage high-volume calendars and track hundreds of recurring deadlines
• Precision in data entry is critical to avoid regulatory violations or accidental service interruptions
• Advanced organizational skills
• Strong time management skills
• Familiarity with the Safe Drinking Water Act and local cross-connection control regulations is highly desirable
• Advanced working knowledge of Microsoft Word and Excel
• Ability to meet deadlines

Work Environment: This job operates in a professional office environment. The role routinely uses standard office equipment and works inside with others.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing this job, the employee is regularly required to sit, stand, speak, hear, use eye/hand coordination, use motor skills, and use personal office equipment. The employee is occasionally required to stand and walk.

Placement: Contract to Direct

Pay: $28.00/hour to $32.00/hour depending on experience

Schedule: Monday to Friday 7am to 4pm, or 7:30am to 4:30pm

**Drug Screening: Upon hire into a permanent position; drug testing required and includes THC.

UPON HIRE into a permanent position, the client offers the following benefits:

If eligible, the following benefits are available:

• 401k Plan
• Profit Sharing
• Medical, dental, vision benefits
• Paid sick leave
• 6 paid holidays per year
• Up to 2 weeks paid vacation based on tenure