Job Responsibilities
- Respond effectively to alerts and emergency situations
- Utilize communications software to ensure all necessary parties and agencies are notified
- Effectively coordinate communications and information sharing to mitigate the effect of a situation on airport operations
- Monitor multi-ban radio consoles, CCTVs, security alarms, emergency phones, building automation systems,weather warning equipment and flight tracking devices
- Assist with public and tenants concerns and complaints
- Work in a twenty-four (24/7) operation environment with extensive reporting and dispatching responsibilities
- Operate a centralized telephone, paging, intercom, and two-way radio communications console
- Answer and properly route incoming calls
- Respond to inquiries from airport tenants and the public regarding services, capabilities, responsibilities, and general information
- Monitor CCTV (closed circuit television), security, fire alarms, and other related building operating systems
- Determine the proper routing of emergency and non-emergency notifications
- Develop and maintain communication logs and reports, which include information from callers, dispatch records, status of field units, and radio communications
- Operate computer terminals and perform data entry
- Retrieve information from computerized databases
- Develop and maintain information references, maps, directories, reports, etc., in manual and computerized form to include spreadsheets and databases
- Perform various inspections throughout the facility to ensure compliance with federal, state, and Airport rules and regulations
We are looking for candidates who demonstrate:
- Knowledge of aviation and security software programs; Microsoft Office Suite
- Ability to work on multiple assignments simultaneously
- Ability to work independently with minimal supervision
- Ability to communicate clearly and concisely, verbally and in writing
Minimum Qualifications
- Equivalent to completion of the twelfth grade (high school diploma or GED)
- One year of full-time radio operations or related experience plus customer service experience
Preferred Qualifications
- Aviation environment operations center experience
Additional Qualifications:
- Must be able to pass drug screen
- Must be able to pass TSA background checks
Contract for approximately 3 months; could be extended based on the needs of the client.
Schedule: Temp schedule will be worked out with the other dispatchers, subject to change based on business needs.
Day Shift: 0600-1600
Evening Shift: 1200-2200
Overnights: 2100-0700
Pay: $19.98/hr to $23.99/hr
