Job Description
To collect past due consumer loans to minimize organiztion's exposure to risk and loss and ensure maximum return to its members by following Collection Department policies and procedures as well as adherence to State and Federal Laws. Furthermore, the Member Solutions Specialist is responsible for making timely collection calls per performance standards in a professional and non-aggressive manner to correct the pattern of delinquency for our members. This position will undergo development to enhance and train to more advanced collection techniques in order to work with delinquent consumer loans not only to collect the past due payments but also explore pre-determined ways to help our members through loan modifications, deferment\requests, referral to Green Path or credit counseling and payment arrangements.
Essential Functions
- Early stage consultative collection role utilizing various resources to collect on past due accounts such as negotiating payment arrangements and negotiating payment options (i. e. automatic transfers/bill pay/payment by phone etc. ).
- Perform a consultative collection role by placing outbound calls to members, co-borrowers, and joints, utilizing various resources, and negotiating payment arrangements, negotiating payment options (i. e. automatic transfers/bill pay/payment by phone, etc. ). Facilitate Collateral Protection Insurance and posting issue resolutions.
- Interview members by phone, to determine financial hardships, find resolutions, and present payment options. Interview members by phone, to determine financial hardships, the reason for delinquency, the reason for negative share balance, and find resolutions.
- Provide support to co-workers
- Bank Secrecy Act: Remains cognizant of and adheres to organization's policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Qualifications
Minimum Formal Qualifications for the Specialist I Position
- High School Diploma/G.E.D. or equivalent
- 1+ years' customer service experience.
- 1+ years' consultative financial services and / or collections experience. Preferred
Technical or Specialized Knowledge/Skills:
- Professional, diplomatic, and courteous communication skills are of critical importance.
- Strong attention to detail and accuracy of all transactions is of critical importance.
- Proficient in basic math (addition, subtraction, multiplication, and division).
- Ability to learn and retain relevant collections law and policy in a short amount of time.
- Predisposition for Creativity and Problem-Solving as applied to individual situations within relevant laws and guidelines.
- Exposure to Microsoft Office programs (Outlook, Excel, Word, etc.) and web-based transactional systems to complete day-to-day member requests.
- (preferred) Able to use 10-Key by touch.
Certifications Required:
Environmental, Physical, and Psychological Requirements
- Standing - Occasionally
- Walking - Occasionally
- Sitting - Frequently
- Lifting - Rarely (40 Lbs)
- Carrying - Rarely
- Pushing - Rarely
- Pulling - Rarely
- Balancing - Rarely
- Stooping - Rarely
- Kneeling - Rarely
- Crouching - Rarely
- Crawling - Rarely
- Reaching - Occasionally
- Handling - Occasionally
- Grasping - Occasionally
- Feeling - Occasionally
- Talking - Frequently
- Hearing - Frequently
- Repetitive Motions - Frequently
- Eye/Hand/Foot Coordination - Occasionally
- Noises louder than normal speaking volume - Occasionally
- Temperature Changes - Rarely
Atmospheric Conditions - Rarely
Placement Type: 90 days
Schedule: Monday to Friday 8am-5pm
Onsite (no remote work)
Pay=$20.hr
